Frequently asked questions常见问题

Individuals aged 18 or over and registered businesses in our supported countries and regions.支持的国家和地区内，年满 18 周岁的个人和注册企业均可开户。 See supported countries and regions查看支持的国家和地区

Click Sign up, choose an individual or business account, and set a password. We email you a confirmation link straight away. After confirming, you land in your wallet.点击「立即注册」，选择个人或企业账户并设置密码，系统会立即发送确认邮件。确认后即可进入钱包。

Check your spam folder first. You can request a new link from the confirmation page or your wallet. If it still does not arrive, contact support.请先检查垃圾邮件文件夹。你可以在确认页或钱包页重新发送确认邮件，仍收不到请联系客服。

Send USDT or USDC to the deposit address shown in your wallet. Your balance updates once the transfer is confirmed on-chain.向钱包页显示的充值地址转入 USDT 或 USDC，链上确认后余额自动更新。

Ethereum (ERC20), Polygon, Base, Arbitrum, Optimism. Always use the network shown next to your deposit address.请务必使用充值地址旁标注的网络。

Blockchain transfers cannot be reversed. Funds sent on an unsupported network or to the wrong address may be lost. Contact support immediately and we will check whether recovery is possible.区块链转账不可撤销，转到不支持的网络或错误地址的资金可能无法找回。请立即联系客服，我们会协助确认是否有可能找回。

Once your account is set up and funded, new cards are issued in seconds.账户开通并充值后，开卡是秒级的。

Online, wherever Visa is accepted. Customers use MouCard for AI subscriptions, ad platforms, cloud services and app stores. Acceptance can vary by merchant and region.线上支持 Visa 的商户都可以使用，常见用途包括 AI 订阅、广告平台、云服务和应用商店。具体能否支付以商户和地区规则为准。

Yes. Many customers keep a separate card for each subscription or ad account. Each new card carries the card issuance fee.可以。很多客户会为每个订阅或广告账户单独开一张卡。每张新卡收取一次开卡费。

Yes. Freeze a card to pause it, unfreeze it when you are ready, or cancel it permanently.可以。冻结后暂停使用，需要时再解冻，也可以永久注销。

Card issuance 1.5 USDT per card, top-up fee 1.5%, no monthly fee and no cross-currency fee. A declined transaction costs 0.5 USDT.开卡费每张 1.5 USDT，充值手续费 1.5%，无月费，无跨币种手续费。交易失败每笔 0.5 USDT。 Full pricing查看完整费用

Each time a card payment is declined, for example because the balance is too low, a fee of 0.5 USDT applies. Keeping enough balance on your account avoids most declines.每当一笔刷卡支付被拒（例如余额不足）时，收取 0.5 USDT。保持账户余额充足即可避免大部分失败交易。

Tap Support at the bottom right of any page to send us a message, or email us at 点击任意页面右下角的「在线客服」给我们留言，或发邮件至 woki@moucard.com / rayne@moucard.com.。

Connections are encrypted, passwords are stored as one-way hashes, and access to customer data is limited and logged. Read the details in our 网站全程加密传输，密码以单向哈希方式保存，客户资料仅限必要人员访问并留有记录。详情请见Privacy Policy隐私政策.。